Welcome to the Tractian monitoring platform! This guide explains how to use the basic features and set up your initial preferences.
Access the platform: Log in through your browser using the credentials sent to your email.
Home screen: After logging in, you will see the Monitoring dashboard, providing an overview of your monitored assets and their current status.
The Top Bar appears at the top of the screen. It is divided into two parts:
Left Corner: displays your company’s name.
Right Corner: contains four essential icons (Support, Releases, Notifications, and Profile).
1. Support
The first icon on the right corner, represented by a chat bubble.
When you click, there are three support options:
Help Center: contains articles and tutorials to solve common questions.
Technical Support: allows you to chat directly with Tractian specialists.
Project Manager: shows the email of the project manager responsible for your company, if available.
The Help Center is usually the first place to find quick answers. If you need more assistance, use the Technical Support chat or contact your Project Manager by email.
2. Releases
The second icon on the right corner, represented by a "book" symbol.
It gives access to:
Release Blog: lists the latest product updates and improvements.
Tractian Academy: a training portal offering courses and content about the platform and maintenance.
3. Notifications
The third icon on the right corner, represented by a "bell." It contains alerts about mentions of your user and updates on items you follow.
You can filter between unread notifications or view all of them.
4. Profile
The last icon on the right corner, usually showing your photo or initials.
When you click, the following sections appear:
Training: shortcut to the training portal.
General Settings: where you can change your name, profile picture, and phone number.
Best Practices on the Platform
Keep your profile updated: ensures you receive notifications and communications correctly.
Follow the Releases: stay up to date with improvements and new features on the Release Blog.
Download the Tractian App: always have Monitoring within your reach and stay informed about what’s happening with your assets.