Welcome to the Tractian monitoring platform! This guide explains how to use the basic features and configure your initial preferences.
Access the platform through your browser and log in with the credentials sent to your email. After logging in, you will see the platform's home screen.
The Top Bar appears at the top of the screen:
It shows your company name.
And also contains four fundamental icons (Notifications, Support, Essentials, and Profile).
1. Notifications
The first icon, represented by an inbox. You can filter between unread notifications or view all.
2. Technical Support
The second icon, represented by a question mark.
When clicked, there are three service options:
Help Center: Gathers articles and tutorials to solve common questions.
Technical Support: Enables direct conversation with Tractian specialists.
Suggestions: A dedicated space where you can suggest improvements for the platform.
The Help Center is usually the first place to find quick answers. If you need more support, use the Technical Support chat.
3. Essentials and Releases
The third icon, indicated by a compass.
Allows access to:
Essentials: Essentials guides you through the main features for a smooth and complete experience. Always check and interact with the Essentials content when it appears; it is the most efficient path to making the most of the platform.
Releases: Lists the most recent updates and improvements to Tractian products.
4. Profile
The last icon, usually showing your photo or your initials.
When clicked, the following sections appear:
Training: Access shortcut to the training portal.
General Settings: Where you can change your name, profile photo, and cell phone number.
Refer and Win: Refer a company, and when they become clients, both will win prizes.
Keeping your data updated facilitates communication and the use of all platform features.
Best Practices
Keep your Profile updated: this ensures that notifications and communications are delivered correctly.
Download the Tractian App: with the Tractian platform always at your fingertips, you are always up to date with your assignments and what is happening in your company.