The Tractian platform converts voice recordings into text using transcription-based artificial intelligence. This streamlines information logging and makes it easier for your entire team to access. Transcription quality depends directly on the clarity of the recorded audio.
Where the transcription appears
Every time you record a voice note on the platform, the system automatically starts the transcription process, and the resulting text is displayed just below the audio player within the same record.
While processing, the message “Transcribing audio…” indicates that the file is being analyzed.
Once the transcription is complete, the text appears below the audio along with the question “Was this transcription helpful?” for user feedback.
Available controls
Within the audio player and transcription section, you’ll find:
Playback speed options: 1x, 1.5x, and 2x
Text actions: Copy transcription and Download audio (in mp3 format)
Transcription feedback
After each transcription, you can rate it as Helpful or Not helpful.
If you select “Not helpful,” the system will prompt you to specify the reason, such as:
Missing words
Incorrect words
Missing punctuation
Incorrectly spelled names
Transcription delay
Wrong language
Other reason
This feedback helps us continuously improve the transcription AI.
Best practices
To ensure the highest transcription quality:
Record in quiet, echo-free environments
Speak clearly and at a steady pace, close to the microphone
Avoid multiple people speaking at once
What to do if transcription fails
During or after processing, you may see one of the following messages:
“Failed to transcribe audio” — an error occurred; try again
“Transcription unavailable” — the transcription could not be completed
If this happens:
Play the audio to confirm it’s audible
Click “Try again” (if available) to reprocess the file
If the issue persists, re-record the audio in better conditions (less noise and closer voice input)