Tractian offers support channels to help you resolve questions and use the monitoring platform efficiently. This guide explains how to access these resources, which are focused on asset management, predictive maintenance, and operational efficiency.
Support Channels on the Platform
Within the platform, support can be accessed through the Support icon (represented by a question mark) in the upper-right menu.
When clicked, three service options are displayed:
Help Center: Gathers articles and tutorials to solve common questions.
Technical Support: Enables direct conversation with Tractian specialists.
Suggestions: A dedicated space where you can suggest improvements for the platform.
The Help Center is usually the first place to find quick answers. If you need more support, use the Technical Support chat.
Help Center
The Help Center is the main source of information for learning how to use the platform and resolving questions about its features.
Main topics covered:
Predictive maintenance indicator monitoring and analysis.
Work order management related to alerts.
Sensor configuration and maintenance plan usage.
Monitored team and asset management.
Integrations and reports.
How to access:
Click the Support icon in the upper-right menu.
Select Help Center.
Use the search bar to find articles related to your topic.
Click on the article to view the full explanation.
For more content, click View more in the Help Center.
Technical Support
If you cannot find the answer in the Help Center, you can contact Technical Support, which provides personalized assistance on platform usage.
How to access:
Click the Support icon in the upper-right menu.
Select Technical Support.
Click Chat with us to start a conversation with a specialist.
Tips for faster service:
Explain the context and the feature you are having difficulty with (for example: sensors, reports, integrations).
Send screenshots if needed.
Provide details such as the asset name or related process.
Share your thoughts
This is a dedicated space for you to propose improvements to the platform. Use it to submit ideas for new features, interface adjustments, or any improvement that makes your day-to-day easier.
How to access:
Click the Support icon in the upper-right menu.
Scroll until you find Share your thoughts section.
Describe your suggestion and submit it.
Accessing Tractian Academy
Tractian Academy is the training platform that helps professionals use the monitoring solution as effectively as possible, promoting efficiency and autonomy.
Available training:
Topics include:
Installation and Connections: Smart Trac mounting methods, structural adhesive installation, and device management.
Asset Management: Location and asset registration, complete technical datasheet creation, criticality definition, and insight sensitivity.
Insight Management: Interpreting diagnostics such as mechanical looseness, as well as best practices for analyzing and acting on generated alerts.
In addition to Tractian's own courses, partner training is also available to deepen knowledge related to predictive maintenance and operational efficiency.
How to access:
Click the profile icon in the upper-right corner.
Select Training.
