Tractian offers support channels to help you resolve questions and use the monitoring platform efficiently. This guide explains how to access these resources, which focus on asset management, predictive maintenance, and operational efficiency.
Support Channels in the Platform
Within the platform, support can be accessed via the Support icon in the top right menu.
You’ll find:
Help Center: a knowledge base with articles about using the platform and its features.
Technical Support: a direct channel to speak with Tractian specialists.
Help Center
The Help Center is the main source of information for learning how to use the platform and solving questions about its features.
Key topics covered:
Monitoring and analysis of predictive maintenance indicators.
Managing work orders related to alerts.
Setting up and using sensors and maintenance plans.
Managing teams and monitored assets.
Integrations and performance reports.
How to access:
Click on the Support icon in the top right menu.
Select Help Center.
Use the search bar to find articles related to your topic.
Click the article to view the full explanation.
For more content, click See more in the Help Center.
Technical Support
If you can’t find the answer in the Help Center, you can contact Technical Support, which provides personalized assistance for using the platform.
How to access:
Click on the Support icon in the top right menu.
Select Technical Support.
Click on Chat to start a conversation with a specialist.
Tips for faster assistance:
Explain the context and functionality you’re having trouble with (e.g., sensors, reports, integrations).
Send screenshots if necessary.
Provide details like the asset name or related process.
Access to Tractian Academy
Tractian Academy is the training platform that helps professionals use the monitoring solution effectively, promoting efficiency and autonomy.
Available trainings:
Among the trainings, you’ll find topics such as:
Installation and Connections: Smart Trac mounting methods, structural adhesive installation, and device management.
Asset Management: registering locations and assets, creating technical sheets, setting criticality and insight sensitivity.
Insight Management: interpreting diagnostics like mechanical looseness, plus best practices for analyzing and acting on generated alerts.
In addition to in-house courses, there are also partner trainings to deepen your knowledge of predictive maintenance and operational efficiency.
How to access:
Click on your profile icon in the top right corner.
Select Training.
Best Practices for Using Support
Check the Help Center before contacting Technical Support.
Clearly describe the issue or question.
Indicate any urgency in your request.
Keep your support history for future reference.
By following these tips, you’ll receive efficient support and make the most of everything the monitoring platform offers for asset management and predictive maintenance.