Configure your technicians’ hourly service rates directly in the platform to improve accuracy in your Work Orders.
Accessing the Hourly Rate Settings
Log in to the platform with your user account.
Click your profile icon (top right corner) and select Settings.
Go to the Work Orders tab.
Click on Hourly Rate.
You will see two configuration options:
1. Default Rate
Set a standard hourly rate that applies to all technicians:
Locate the Company default rate field.
Enter the desired amount, that will be automatically saved.
Important note: This rate will be used for any technician who doesn't have a custom rate.
2. Technician-Specific Rate
Set individual hourly rates for technicians with different service costs:
Use the search field to find the technician by name.
Enter their specific hourly rate and the rate will be automatically saved.
