Welcome to TracOS™! This guide provides a simple and straightforward explanation of how to use the basic features and set your initial preferences.
Access TracOS™ via your web browser and log in using the credentials sent to your email. Once logged in, you'll land on the TracOS™ home screen.
At the top of the screen, you'll see the Top Bar, which is divided into two sections:
Left Corner: Displays your company’s name.
Right Corner: Contains four key icons (Support, Releases, Notifications, and Profile).
1. Support
First icon on the right corner, represented by a chat bubble.
Clicking it opens three support options:
Help Center: A collection of articles and tutorials to help with common questions.
Technical Support: Enables direct conversation with Tractian experts.
Project Manager: Shows the email of the project manager responsible for your company's project with Tractian.
The Help Center is usually the first stop for quick answers. If you need further assistance, use the Technical Support chat or contact your Project Manager via email.
2. Releases
Second icon on the right corner, symbolized by a “book”.
Here you can access:
Releases Blog: Lists the latest updates and improvements to Tractian products.
Tractian Academy: A training portal offering courses and content on the platform and maintenance topics.
3. Notifications
Third icon on the right corner, represented by a “bell”.
This section shows alerts about user mentions and updates on items you follow.
You can filter unread notifications or view all of them.
4. Profile
Last icon on the right corner, usually displaying your photo or initials.
Clicking it opens the following sections:
Training: Shortcut to the training portal.
General Settings: Where you can update your name, profile picture, and phone number.
Keeping your information up to date helps improve communication and ensures smooth use of TracOS™ features.
Best Practices
Keep Your Profile Updated: This ensures notifications and communications are delivered correctly.
Follow Product Releases: The Release Blog keeps you informed about new features and improvements.
Download the Tractian App: With the Tractian platform at your fingertips, you’ll stay on top of your responsibilities and everything happening in your company.