Tractian offers multiple support channels to help you solve issues and use TracOS™ efficiently. This guide explains how to access these resources, focusing exclusively on asset management, maintenance, and operational efficiency.
Support Channels in TracOS™
Within the TracOS™ platform, support is available via the Support icon located in the top-right menu.
From there, you can access:
Help Center: A knowledge base with articles on TracOS™ usage and features.
Technical Support: A direct channel to connect with Tractian specialists.
Help Center
The Help Center is the main source of information for learning how to use TracOS™ and resolving questions about system functionalities.
Key topics covered:
Work order management.
Monitoring and analyzing maintenance KPIs.
Setting up and managing maintenance plans.
Managing teams and registered assets.
Integrations and reporting.
How to access:
Click on the Support icon in the top-right menu.
Select Help Center.
Use the search bar to find articles related to your topic.
Click on the article to view the full explanation.
To explore more content, click on See more in Help Center.
Technical Support
If you can’t find the answer in the Help Center, you can contact Technical Support for personalized assistance on using the TracOS™ platform.
How to access:
Click on the Support icon in the top-right menu.
Select Technical Support.
Click Chat to start a conversation with a specialist.
Tips for faster support:
Explain the context and the specific feature you're having issues with (e.g., work orders, reports, integrations).
Send screenshots if needed.
Provide details such as the asset name or related process.
Accessing Tractian Academy
Tractian Academy is the training platform designed to help professionals make the most of TracOS™, promoting efficiency and autonomy.
Available trainings:
Asset Management.
Maintenance Management.
Operational Efficiency with TracOS™.
Additionally, there are partner courses available to deepen your knowledge.
How to access:
Click on your profile icon in the top-right corner.
Select Training.
Best Practices for Using Support
Always check the Help Center before contacting Technical Support.
Describe your issue or question clearly.
Indicate any urgency in your request.
Keep records of previous support interactions for future reference.
By following these guidelines, you’ll receive efficient support and be able to make the most of all the features that TracOS™ offers for asset management and maintenance.