The sensor code is essential for correctly identifying the device linked to an asset in the Tractian platform. If you need to update it, follow the steps below according to your sensor type.
Sensor code format
The sensor code can be found next to the product’s QR Code, printed directly on the device:
Smart Trac: 3 letters + 4 numbers (e.g., ABC1234)
Energy Trac: 2 letters + 1 number + 3 letters (e.g., AB1CDE)
How to change the sensor code
Go to the Assets tab in the side menu of the platform;
Find and click on the asset linked to the sensor you want to update;
In the top-right corner of the screen, click Edit;
Locate the Sensor field;
Delete the old code, enter the new one following the correct format;
Click Save.
Important note: Make sure the new code you enter matches exactly what’s printed on the sensor, next to the QR Code.